Terms & Conditions

Click to view our Membership Terms and Conditions


    1. This agreement commences once you have indicated your acceptance by signing the Membership Agreement or clicking through the acceptance tab on the ONLINE platform. 2. Your membership starts on your selected start date.
    3. You will be entitled to all the rights and privileges exercisable for the type of membership chosen.
    4. You cannot transfer this agreement to anyone else.
    5. Membership is charged monthly in ADVANCE and will be on or about the last working day of each month.
    6. These Terms and Conditions are subject to change at any time giving 30 days written notice.
    7. myGym reserves the right to withdraw any product at any time giving 30 days written notice.
    8. In the event of an unpaid account an ARREARS DEBIT ORDER will be processed the following month. An Admin Fee will be charged for any late or failed payments received. 9. In the event that an attempt to deduct the monthly payment fails, the full outstanding balance will become due and payable. After three months of unsuccessful collection of payment the membership will be force cancelled due to bad debt. Bad Debt and a full Joining Fee will be applicable if the member wishes to Re-Join.
    10. All members with unpaid accounts will be suspended from all member privileges. These will be reinstated once all arrears have been settled. myGym reserves the right to hand over any outstanding debt to a collection agency of their choice for collection of unpaid accounts which will incur additional costs.
    11. All notices and processes may be validly served to the members residential address, which is hereby selected as the members domicillum citandi executandi. This address is as stated in the Membership Agreement.
    12. In the event of one or more of these Terms, Conditions, Rules and Regulations being unenforceable they will be regarded as removed and the remaining clauses are still deemed valid.
    13. Refunds of incorrect Debit Orders or related fees will only be processed for a maximum period of 3 MONTHS. Please contact the finance department at info@mygym.co.za should you have any queries about your payments.
    14. myGym is authorised to store the members personal information.
    15. myGym reserves the right to send the member operational messaging by whatever channel is deemed appropriate. Operational messaging relates specifically to feature/functionality of your membership.
    16. Where the member has agreed, myGym reserves the right to contact the member with marketing related offers from time to time. The member may elect to unsubscribe from these communications at any point.
    17. I and/or my estate hereby indemnify The Company against any claim by myself or any person arising directly or indirectly from my death, injury, loss, or damage suffered by me or any person as a result of my use of the facilities or services, whether it be allegedly caused or contributed to by an act or omission by The Company, its directors, employees, contractors, consultants and agents.
    18. Members are required to conform to myGym membership Rules and Regulations at all times which relate to operating hours, use of facilities and conduct. We may make reasonable changes to these Rules at any time provided that we give you advance notice of the change. Breach may result in the cancellation of your membership.

    Contracted Cancellations:
    19. If you wish too cancel your Membership before the expiry of your commitment period, you must provide us with written notice by sending an email to info@mygym.co.za with request to do so and pay an EARLY CANCELLATION fee of 3 months. This is payable immediately on the request of cancellation. Memberships with outstanding balances have to settle the arrears before the cancellation can be effected.
    20. Contracted Memberships are not able to Freeze their memberships.
    21. A joining fee will be applicable where the member cancels and later Re-Joins.
    22. At the end of your commitment period your memberhsip will automatically cancelled. If you wish to remain at the facility, a new membership agreement needs to be taken out.

    myFloat Contracts:
    23. No cancellations of this contrct are permitted.
    24. Sessions do not carry over to the next month. They need to be used in the month the sessions are credited for.
    25. At the end of your commitment period your contract will be automatically cancelled. A new contract would need to be taken out to continue to continue to receive the benefits of the contract.

    26. The Company does not want you to feel bound by a contract. Therefore, your membership may be Frozen for a nominal monthly fee or Cancelled, provided it is done in writing, giving 1 calendar month’s notice (i.e. from the 1st of the month). Notice of freezing or cancellation must be emailed to info@mygym.co.za. Please retain a copy of the sent email for future reference purposes.


    27. A Membership that is Frozen that now wishes to cancel, will incur 1 month’s Membership Fee. 28. A Pro-Rata fee is charged on Frozen memberships that are reactivated.
    29. A Joining Fee will be applicable where the member has cancelled and later Re-Joins.
    30. A member can only freeze once per Calendar year for a maximum of 6 months at a time.

    31. A member will be subject to an annual increase in membership fees of the Membership Agreement, irrespective of any freezing having taken place on the Membership. myGym reserves the right to implement discretionary fee changes at any time.

Click to view our Rules and Regulations

  • myGym Rules & Regulations



    Everyone at myGym needs to abide by the rules laid out in this Rule Book. These rules form part of the membership agreement and form part of the Terms and Conditions of your membership. Your failure to comply with the Rules may result in suspension, cancellation, termination or expulsion from your membership at myGym.

    These Rules apply to all members, guests, tenants, contractors, visitors and staff. If you believe that anyone is not adhering to these Rules, please let one of our staff members know.  They will handle the matter on your behalf.  While polite requests to other members are fine, please DO NOT attempt to enforce the Rules yourself as this may escalate the situation and cause further complications.

    Consequences of not Adhering to the Rules

    If you do not adhere to the Rules or are under investigation for not adhering to the Rules; we may, depending on the circumstances:

    1. Temporarily suspend your membership
    2. Ask you to leave the Facility
    3. Have you forcibly removed from the Facility
    4. Deny you access to the Facility
    5. Cancel, terminate or expel your membership

    Changes to the Rules and Regulations

    We may change the Rules from time to time.  When this is done, the updated Rules will be accessible on our website at we will www.mygym.co.za, however, it is up to you to be on the lookout for any changes that may be implemented.


    1. Please ensure that you enter and leave the Facility punctually. Our operating times are displayed at the entrance to the Facility.
    2. Pets, other than guide dogs, for which you are solely responsible for, are not allowed inside our Facility.
    3. No weapons are permitted inside the Facility.
    4. Smoking, including e-cigarettes is not permitted anywhere within or on our premises.
    5. No photographs or videos are permitted to be taken in the Facility without written permission from the Club Manager. We may use our Facility for photo shoots or filming from time to time. If you are in the Facility during these times, you consent to your image or inclusion in the film to be used in marketing or branding material.
    6. Under no circumstances are you allowed to sell or market any products or services to other members inside our Facility.


    1. You can access the Facility by using your unique hand key, which will be scanned when you first sign up. This will be done at Reception.
    2. We monitor biometric access with CCTV footage to ensure that only myGym members are gaining access to the Facility. Misuse of the biometric system may result in additional charges to your membership fees.
    3. We are entitled to make additional changes and/or cancel your membership under the following circumstances:  
    4. you have allowed access to another person by allowing them to enter with you (known as tailgating), or
    5. you hold an access door open for them (all members entering need to use their unique entry pin or hand key)

    Depending on the particular circumstances of each case, we reserve the right to take one or both of the following steps which are in addition to any legal rights we may have:

    1. Apply an additional charge to your membership fees (and increase your direct debit payment(s) accordingly) equal to the daily membership charge (that applied at the time of use) for each occasion for which your PIN or Hand Key was used by that/those individuals and/or
    2. In the event of a serious misuse of your PIN number/Hand Key, for example your PIN has been used on repeated occasions and/or by more than one individual, to notify you, via email, that we are cancelling your membership with immediate effect, and no refunds will be given.
    • Your responsibility for another’s conduct: If we have reasonable grounds for believing that you knowingly granted another individual access or allowed unauthorised entry following your entry to the gym (known as tailgating) in addition to our rights referred above, we may hold you responsible for the conduct of the individual(s) while on our premises, and liable for any loss we suffer as a consequence of that conduct.
    1. If your membership fees are not in good-standing, or if your membership is frozen, or we have terminated/suspended/cancelled or expelled your membership you will not be allowed access inside our Facility.

    Access Device: our security hardware device with built-in authentication equipment, issued or otherwise provided to you by us will enable you to securely access the relevant Facility in accordance to the Terms and Conditions of your particular membership.


    1. Members may utilize the showers for no longer than 5 minutes. This is to ensure that we are not wasting water.
    2. Only one member is allowed in a shower cubicle at any given time.
    3. No shaving is permitted in the bathrooms. this rule applies to showers and basins as well.
    4. Members may make use of the lockers, subject to availability and provided they use their own padlock and take their belongings with them when they leave the premises. No belongings may be left in the lockers over-night. These will be removed and placed in Lost and Found.
    5. Lockers are used at one’s own risk and we do not guarantee that valuables left in lockers will be safe. We also do not accept responsibility for any loss, damage or theft of personal belongings resulting from the use of lockers.
    6. If we have reasonable grounds for thinking that lockers are being used to store items other than gym wear, clothing or toiletries, we may open the locker (forcibly) and remove any offending items.


    1. You may not utilize the Facility whilst under the influence of alcohol, narcotics, tranquilizers, or any medication that may affect your ability to exercise safely. We reserve the right to remove you from the Facility for your own safety.
    2. Please use the equipment for its intended purpose.
    3. Please inspect the equipment before use and do not use a piece of equipment if there is an “out of order” sign on it. If you do notice something wrong with the equipment, please report this to a staff member.
    4. Please do not drop dumbbells or kettle bells. Failing to follow this rule can result in further actions and consequences being imposed.
    5. Please place weights back on the rack after use. Failing to follow this rule can result in further actions and consequences being imposed.
    6. Some of our equipment has time limits. Please stick to these so everyone gets a chance to use them.
    7. Only myGym-licensed Personal Trainers are permitted to train members in the Facility. Anyone else doing so will be asked to leave immediately and be held personally liable for any costs incurred.
    8. For safety reasons, bags are not permitted onto the training floor and correct attire must be worn when exercising. Exercising in jeans and/or open-toed shoes is not allowed. Men must wear a shirt at all times.
    9. A gym towel must be carried to wipe down equipment after use. This is not negotiable.
    10. You may not, under any circumstances, behave in an aggressive, abusive, ant-social or threatening manner towards any staff or member. Any instance of this will result in your membership being immediately terminated and myGym reserves the right to contact the Police if necessary.
    11. Members must arrive punctually for class start times, late arrival will result in being refused entry to the class.
    12. In group training areas, no other training may take place other than the class being offered. You may use this space for training if a class is not taking place.


    1. Please do not park in the Disabled or “Moms and Tots” parking bays unless you are entitled to do so. Failure to follow this will result in your wheels being clamped and a fine will be imposed.
    2. You will get 4 hours free parking by validating your parking ticket inside the Facility. In the event that the ticket machine is out of order, you can click the help button at the booms and let security know that you are from myGym and they will let you out. This is only when the ticket machine is not operational.


    Although we have tried to be as detailed as possible and include as much as we can in these Rules, we are aware that some Rules may have been over-looked and not included in this version. In light of this, we have granted our staff the authority to address issues within this Rule Book, as well as issues which may have been over-looked. Our staff have the final say on the expected behaviour within the Facility.  This Rule Book will be used as a guideline in any and all instances that require intervention.

    We trust that you will have a great time training in our Facility.

Click to view our Website and Online Store Terms and Conditions

    This website is operated by myGym. Throughout the site, the terms “we”, “us” and “our” refer to myGym. myGym offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
    By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply  to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
    Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
    Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
    By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
    You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
    You must not transmit any worms or viruses or any code of a destructive nature.
    A breach or violation of any of the Terms will result in an immediate termination of your Services.
    We reserve the right to refuse service to anyone for any reason at any time.
    You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
    You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
    The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
    We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
    This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
    Prices for our products are subject to change without notice.
    We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
    We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
    SECTION 5 – PRODUCTS OR SERVICES (if applicable)
    Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
    We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
    We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
    We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
    We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
    You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
    For more detail, please review our Returns Policy.
    We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
    You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
    Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
    We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
    Certain content, products and services available via our Service may include materials from third-parties.
    Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
    We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
    If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
    We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
    You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
    Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.
    Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
    We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
    In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
    We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
    We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
    You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
    You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
    In no case shall myGym, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
    You agree to indemnify, defend and hold harmless myGym and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
    In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
    The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
    These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
    If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
    The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
    These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
    Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
    These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Shop U115E, Greenstone Shopping Centre, 1 Stonerdige Drive, Johannesburg, GT, 1609, South Africa.
    You can review the most current version of the Terms of Service at any time at this page.
    We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
    Questions about the Terms of Service should be sent to us at info@mygym.co.za.
    When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
    When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
    Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
    How do you get my consent?
    When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
    If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
    How do I withdraw my consent?
    If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@mygym.co.za or mailing us at: myGym Shop U115E, Greenstone Shopping Centre, 1 Stoneridge Drive, Johannesburg, GT, 1609, South Africa
    We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
    If you choose a direct payment gateway to complete your purchase, then WooCommerce stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
    All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
    PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
    For more insight, you may also want to read WooCommerce’s Terms of Service here or Privacy Statement here.
    In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
    However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
    For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
    In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
    As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
    Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
    When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
    To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
    If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
    By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
    We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
    If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
    If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@mygym.co.za or by mail at myGym
    [Re: Privacy Compliance Officer]
    [Shop U115E, Greenstone Shopping Centre, 1 Stoneridge Drive, Johannesburg, GT, 1609, South Africa]
  • Please note that this refund policy does NOT apply to any membership options!
    Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
    Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
    Additional non-returnable items:
    * Gift cards
    * Downloadable software products
    * Some health and personal care items
    To complete your return, we require a receipt or proof of purchase.
    Please do not send your purchase back to the manufacturer.
    There are certain situations where only partial refunds are granted: (if applicable)
    * Book with obvious signs of use
    * CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
    * Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
    * Any item that is returned more than 30 days after delivery
    Refunds (if applicable)
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
    Late or missing refunds (if applicable)
    If you haven’t received a refund yet, first check your bank account again.
    Then contact your credit card company, it may take some time before your refund is officially posted.
    Next contact your bank. There is often some processing time before a refund is posted.
    If you’ve done all of this and you still have not received your refund yet, please contact us at info@mygym.co.za.
    Sale items (if applicable)
    Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
    Exchanges (if applicable)
    We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@mygym.co.za and send your item to: Shop U115e, Greenstone Shopping Centre, 1 Stoneridge Drive, Johannesburg, GT, 1609, South Africa.
    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
    If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
    To return your product, you should mail your product to: Shop U115e, Greenstone Shopping Centre, 1 Stoneridge Drive, Johannesburg, GT, 1609, South Africa.
    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
    If you are shipping an item over R500, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.